![]() PDF Architect is registered several places as a virus. While there aren't any offer screens during the PDF Architect setup, it is located on the same download server as the PDFCreator freeware, which does contain an offer screen with a 100% optional offer during the setup. Unfortunately, PUA is completely undefined and even displaying a single offer screen during the setup can trigger a PUA detection. We are trying to resolve this with ESET, our software and websites are totally safe. My problem ended up being that out antivirus was blocking PDF Architect. If that wasn't bad enough, this website was down when I first came here to update this post. If you're an email admin, refer to the More Info for Email Admins section below. If the problem continues, forward this message to your email admin. ![]() Retype the entire recipient address before selecting Send. Ĝlear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.1 in Office 365, and then send the message again.Ask them to check that any forwarding they've set up is working correctly. The recipient may have set up email forwarding to an incorrect address.Ĝontact the recipient (by phone, for example) to check that the address exists and is correct.After typing the complete address, click Send. If prompted with an Auto-Complete List suggestion don't select it. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon.The address may be misspelled or may not exist. When I try to release it I get this email which references a completely different email address which I didn’t send anything to: When I save the activation request file and try to email it to it gets stuck in the spam filter because it shows up as a virus. ![]() When I try to send the file directly from the program with an email it throws an error. Well, of course the offline activator doesn't work either. ISP's commonly block SMTP ports - could this be the issue? What DNS records are required for activation? What is the IP of your activation servers? Do they respond to pings - can we run a traceroute? What ports are you using for activation. There are no rules blocking outbound traffic. We need a little more help than "your network must be blocking activation". We have tried different versions of the software (4 & 5) and different keys. We have tried several different email addresses and this forum. All the while we are unable to use the software and are being forced to turn to competitors. It has taken an average on one month to receive each reply. The delayed response from support is very frustrating. Something has changed in the past 3 months causing these activations to fail. We have tried installation/activation on 3 different computers in 3 different cities behind 3 different firewalls.
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